Terms & Conditions

Last updated: November 6, 2026

These Terms & Conditions (“Terms”) govern your use of UnexpectedAtlanta.com, AtlantaFoodWalks.com, AtlantaHistoryTours.com, and any other Company-operated websites that link to these Terms (collectively, the “Sites”), and your purchase of or participation in experiences offered by Unexpected Tours and Training LLC, doing business as Unexpected Atlanta (“Company,” “we,” “us,” or “our”).

Our experiences include food tours, history and cultural tours, walking tours, cooking classes, biscuit-making classes, spice-blending workshops, private events, team-building activities, and other related experiences (collectively, “Activities”).

Please read these Terms, our Waiver & Release, and our Privacy Policy before booking or participating.

1. Bookings and Acceptance

You must be at least 18 years old and legally authorized to enter into an agreement to make a booking.

By affirmatively accepting these Terms during checkout or another booking process, you agree to these Terms and the booking-specific conditions disclosed before purchase.

You are responsible for providing accurate booking information, including your contact details, selected Activity, date, time, and number of participants. Please review your confirmation promptly and contact us if anything is incorrect.

If you book for a group, you agree to share the applicable booking conditions, participation requirements, and safety information with the participants. Purchasing tickets for other adults does not authorize you to accept a liability waiver or photography permission on their behalf.

If you book on behalf of a school, company, or other organization, you confirm that you have authority to make the booking for that organization and to agree to these Terms on its behalf. Booking on behalf of an organization does not authorize you to accept a liability waiver or photography permission for any individual participant, and each participant, or each minor’s parent or legal guardian, must still provide the required acceptance.

Each adult participant must provide any required individual acceptance. A minor’s participation requires authorization from a parent or legal guardian as described in our Waiver & Release.

2. Prices, Payments, and Inclusions

Prices are stated in U.S. dollars unless otherwise indicated. Applicable taxes, booking fees, service charges, and other required charges will be disclosed during the booking process.

Your booking confirmation or private-event agreement identifies the items included in your purchase. Unless expressly included, transportation, parking, additional food or beverages, personal purchases, and gratuities are your responsibility.

Payment is due according to the terms disclosed at checkout or in your proposal, invoice, or separate agreement. A booking is confirmed when we or our authorized booking provider issue a confirmation, subject to any stated payment requirements.

Promotions and discounts are subject to their disclosed conditions, availability, and expiration dates. They cannot be combined unless expressly permitted.

If a material pricing or availability error affects your booking, we will contact you with the corrected information. You may accept the correction or cancel the affected booking for a refund of amounts paid for it.

3. Cancellations, Refunds, and Rescheduling

The cancellation, refund, and rescheduling policy disclosed before you book governs your purchase. Different policies may apply to private events, group bookings, promotional purchases, and bookings through third-party sellers. The standard policy for public tours and classes booked directly with the Company is below.

Standard Policy for Public Tours and Classes

Guests who have booked with Unexpected Atlanta directly may cancel for a full refund, or move their reservation, up to 24 hours before the start of the Activity.

Guests who purchase Cancellation Insurance may also cancel for a full refund, minus ticketing and insurance fees, up to 12 hours before the Activity’s start time, and may move their reservation up to 12 hours before the start time. Cancellation Insurance covers the ability to cancel under these cancellation provisions.

If you would like to move your reservation up to 12 hours before the start time and have not purchased Cancellation Insurance, please call Unexpected Atlanta directly, and we will be happy to help you purchase it at that time.

Reservations booked within 24 hours of the start time without Cancellation Insurance are not eligible for refunds. Reservations booked with Cancellation Insurance are not eligible for refunds within 12 hours of the start time.

We cannot give refunds or partial refunds to guests who do not arrive on time, do not show up, or join a different Activity by mistake.

Unexpected Atlanta reserves the right to cancel an Activity at any time because of force majeure events, including dangerous weather that may impede operations or the safety of guests, or if the two-guest minimum has not been met. In that case, we will contact guests to resolve any affected reservations.

Other Requests

Cancellation or rescheduling requests must be made through the method specified in your booking materials or by contacting us at info@unexpectedatlanta.com.

A request is not an approved change until we or the authorized booking provider confirm it. Rescheduling is subject to availability and any conditions or fees disclosed for your booking.

Unused tickets, reduced attendance, or a decision to leave early do not automatically qualify for a refund or credit. The applicable booking policy and any rights required by law control.

For bookings made through a third-party seller, cancellation, refund, or modification requests generally must be submitted through that seller. We may be unable to change or refund those bookings directly.

Nothing in these Terms limits a refund or other remedy required by applicable law.

4. Gift Certificates

Gift certificates may be redeemed toward Activities offered by the Company, subject to availability and the booking terms for the Activity selected. A gift certificate is valid for five (5) years from the date of purchase, and the expiration date is shown on the gift certificate or in its purchase confirmation. We do not charge dormancy, inactivity, or service fees on gift certificates.

If an Activity costs more than the gift certificate’s value, the difference is due at booking. If it costs less, any remaining balance stays on the gift certificate until it expires. Gift certificates are not redeemable for cash or refundable, except where required by law. Gift certificates may be given or transferred to another person.

Please keep your gift certificate code secure. We are not responsible for lost, stolen, or unauthorized use of a gift certificate, but if you contact us at info@unexpectedatlanta.com with your purchase information, we will make reasonable efforts to help.

5. Private Events and Group Bookings

Private events and group bookings may be subject to additional terms covering deposits, payment deadlines, minimum charges, final attendance counts, dietary notices, cancellation, rescheduling, and other arrangements.

Those terms will be stated in your accepted proposal, booking materials, or separate agreement. A reduction in attendance does not automatically reduce an agreed minimum charge or guaranteed participant count.

Changes to the date, start time, location, duration, attendance, menu, or scope of a private event require our written confirmation and may affect pricing and availability.

If a separately executed agreement conflicts with these Terms, the separate agreement controls for that booking.

6. Arrival and Participation

Please arrive at the location and time stated in your confirmation. Allow sufficient time for traffic, parking, and walking to the meeting point.

Activities may begin promptly. Guides and instructors may be unable to delay the group, repeat missed portions, or accommodate participants who arrive after safety instruction or preparation has begun.

You are responsible for reviewing your confirmation and any pre-arrival instructions, including clothing, footwear, identification, accessibility, and participation requirements.

Participants must comply with reasonable staff instructions, venue rules, and applicable laws. We may refuse or end participation when reasonably necessary to address unsafe conduct, impairment, harassment, material disruption, or failure to follow reasonable safety instructions. Refund eligibility will be determined by the applicable booking terms and law.

7. Changes to Routes, Menus, Vendors, and Activities

Descriptions, photographs, menus, routes, stops, and schedules illustrate the anticipated experience. Specific vendors, dishes, ingredients, guides, locations, and access to particular sites may change because of availability, closures, weather, safety concerns, or other operational circumstances.

We may make reasonable substitutions while preserving the general nature of the booked Activity. We do not guarantee a particular guide, vendor, dish, stop, or site unless expressly agreed in writing.

If a substantial change would materially alter the nature of your booked Activity, we will notify you when practicable and explain the available options, subject to your booking terms and applicable law.

8. Weather, Closures, and Company Cancellations

Outdoor Activities may operate in rain, heat, cold, and other weather conditions when we determine that operation is reasonably appropriate.

We may modify, postpone, or cancel an Activity because of severe weather, unsafe conditions, venue closures, public emergencies, guide unavailability, a public Activity not reaching its two-guest minimum, or other circumstances affecting operation.

If we cancel before an Activity begins and cannot provide the booked service, you may choose an available rescheduled date or receive a refund of the amount paid for the canceled Activity. Any separately disclosed third-party seller or processing fees are subject to that provider’s terms and applicable law.

If an Activity is interrupted after it begins, available refunds, credits, or other remedies will depend on the services delivered, applicable booking terms, and law.

We do not reimburse travel, lodging, parking, lost wages, or other incidental expenses associated with a change or cancellation, except where required by law.

9. Food Allergies and Dietary Restrictions

Please disclose allergies, dietary restrictions, and ingredient sensitivities when booking or as soon as you become aware of them. Notify your guide or instructor again before consuming food or handling ingredients.

We will discuss available accommodations, but we cannot accommodate every restriction or guarantee that any food, ingredient, preparation area, utensil, or Activity is free from allergens or cross-contact.

Food may be prepared by independent vendors in shared kitchens. Ingredients and preparation practices may change. A substitute may differ from the advertised tasting or experience.

If you have a severe allergy, contact us before booking to discuss the Activity’s limitations. Do not consume or handle anything if you are uncertain whether it is appropriate for you.

Our Waiver & Release provides additional information about food-related risks.

10. Cooking Classes, Tools, and Equipment

Hands-on Activities may involve knives, graters, peelers, sharp utensils, ovens, hot surfaces, hot food or liquids, and other kitchen equipment. These items can cause cuts, abrasions, burns, and other injuries, even during ordinary use.

Participants are responsible for exercising reasonable care for their own safety, following instructions, remaining attentive, and requesting assistance when needed. Keep your hands and fingers clear of blades and grating surfaces. You may decline a task that you cannot perform safely.

Use equipment only for its intended purpose and as directed. Keep your workspace reasonably clear and promptly report spills, damaged equipment, injuries, and other hazards to staff.

Minor participants must receive the required adult supervision and may use sharp tools or other potentially hazardous equipment only when permitted by the instructor.

These responsibilities do not eliminate the Company’s legal duties. The assumption of risk and release provisions are addressed separately in our Waiver & Release.

11. Accessibility and Personal Readiness

Please review the Activity description and contact us before booking about accessibility needs or requested accommodations.

Activities may involve walking, standing, stairs, uneven terrain, outdoor exposure, food handling, or visits to independently operated locations. Accessibility varies by route and venue.

We will discuss reasonable accommodations and relevant limitations. We do not require participants to be free from disabilities or medical conditions, but each participant is responsible for deciding whether an Activity is appropriate for their circumstances.

12. Alcohol and BYOB

Alcohol is available or permitted only where expressly stated for the Activity and allowed by the venue.

Participants must be at least 21 years old to possess or consume alcohol and must provide valid identification when requested. Participants are responsible for their consumption and conduct.

We and participating venues may refuse alcohol service or further participation when reasonably necessary for safety or compliance with law.

Participants must not operate scooters, vehicles, or hazardous equipment while impaired. BYOB permission for one Activity or location does not apply to other Activities or locations.

13. Minors

Age restrictions vary by Activity and will be disclosed in the applicable booking information.

A parent, legal guardian, or designated supervising adult must provide the supervision required for minor participants. An organizer or accompanying adult who is not a minor’s parent or legal guardian is not presumed to have authority to provide parental consent or release the minor’s claims.

Additional requirements for minor participants are described in our Waiver & Release.

14. Scooter and Vehicle-Based Activities

Scooter and other vehicle-based Activities may have additional eligibility requirements, operating rules, safety orientations, protective-equipment requirements, and separate waivers.

Participants must satisfy the requirements disclosed for the selected Activity and complete any required safety instruction before operating equipment.

Failure to meet disclosed requirements may prevent participation. Refund eligibility is governed by the applicable booking conditions and law.

15. Photography, Video, and Audio

Company personnel or authorized photographers may photograph, film, or record portions of Activities for promotional purposes.

The scope of any permission you grant, including permitted marketing uses and opt-out procedures, is described in our Waiver & Release. A ticket purchaser’s acceptance does not provide photography authorization for other adult participants. Promotional recording and use involving a minor require authorization from the minor’s parent or legal guardian.

You may decline Company promotional photography without affecting your eligibility to participate. Email info@unexpectedatlanta.com before your Activity or notify your guide or instructor before recording begins.

Personal photography is generally permitted where safe and allowed by the venue. Respect other guests’ privacy and follow staff instructions. Unless we provide written permission, you may not record or broadcast an entire Activity or substantial portions of its narration, instruction, or demonstrations.

These restrictions do not limit legally protected reporting, reviews, or other rights that cannot lawfully be restricted.

16. Intellectual Property

The Company’s website content, tour scripts, narration, instructional materials, photographs, videos, designs, logos, software, and other original materials are owned by the Company or used with permission from their respective owners.

Subject to these Terms, you receive a limited, nonexclusive, nontransferable permission to access the Sites and use materials expressly provided for personal use for their intended purposes.

Purchasing a ticket does not transfer ownership of Company intellectual property or authorize commercial reproduction, distribution, recording, or public presentation.

You may not copy, republish, sell, distribute, frame, or commercially exploit protected Company materials without written permission, except as permitted by applicable law. You may not bypass access restrictions or use automated tools to extract protected content in violation of applicable law or these Terms.

Nothing in these Terms restricts lawful discussion of facts, ideas, personal experiences, or honest reviews.

Intellectual-Property Complaints

If you believe material on the Sites infringes your copyright, trademark, or other intellectual-property rights, email info@unexpectedatlanta.com with:

• Your name and contact information.
• A description of the work or right you believe has been infringed.
• The URL or other information identifying the challenged material.
• An explanation of the alleged infringement and your authority to submit the complaint.

We will review sufficiently detailed complaints and take appropriate action. We may request additional information to evaluate a complaint.

17. Reviews and Submitted Content

You retain ownership of reviews, photographs, comments, and other content you submit to us.

If you submit content for publication or expressly authorize us to feature it, you grant us a nonexclusive, royalty-free license to reproduce, display, format, and distribute that content for the authorized purpose. Separate permissions govern photographs or recordings created by the Company during Activities.

You represent that you have the rights necessary to submit the content and authorize its use. Do not submit unlawful, infringing, threatening, harassing, deceptive, or spam content, or personal or confidential information you are not authorized to disclose.

Where the Sites allow comments, reviews, or other submissions, we may review, refuse, or remove content that violates these Terms, infringes another person’s rights, creates a security risk, or is unrelated spam. We do not undertake to review every submission before publication and do not endorse user-submitted content merely by hosting it.

We will not remove or restrict an otherwise lawful review solely because it expresses a negative opinion about the Company or its Activities.

Personal information provided in inquiries, bookings, or private communications is handled under our Privacy Policy. Merely contacting us does not grant permission to publish your private correspondence.

Nothing in these Terms prohibits honest reviews or requires you to transfer ownership of a review.

18. Acceptable Use of the Sites

You agree not to:

• Use the Sites for unlawful, fraudulent, or deceptive purposes.
• Interfere with the security, availability, or operation of the Sites.
• Introduce malicious software or attempt unauthorized access to systems or information.
• Impersonate another person or misrepresent your affiliation.
• Collect personal information about others without lawful authorization.
• Submit unsolicited advertising, spam, or unlawful content.
• Copy or extract protected content in violation of applicable law or these Terms.
• Circumvent security controls or manipulate the Sites in a way that harms users or disrupts their operation.

We may restrict access to the Sites when reasonably necessary to address misuse, security threats, or violations of these Terms.

19. Third-Party Services and Locations

We use or link to independent booking platforms, payment processors, vendors, restaurants, venues, and other service providers. Their own terms and privacy policies may apply to their services.

We do not control third-party websites or every aspect of independently operated premises and services. A link does not imply endorsement of all third-party content or practices.

Please review applicable third-party terms before making a purchase or providing personal information through a third-party service.

Nothing in this section eliminates responsibility the Company may have under applicable law for its own conduct or contractual obligations.

20. Privacy and Communications

Our Privacy Policy explains how we collect, use, and disclose personal information.

When you provide contact information for a booking or inquiry, we may use it to send related operational communications, including confirmations, reminders, meeting instructions, safety information, and changes to your Activity.

Marketing emails and text messages are subject to the applicable subscription disclosures, consent requirements, and opt-out choices. Accepting these Terms does not, by itself, constitute consent to receive marketing text messages.

21. Website Information and Availability

We make reasonable efforts to keep the Sites accurate and available, but information may contain errors or become outdated, and access may be interrupted.

To the extent permitted by law, the Sites and their general informational content are provided “as is” and “as available,” without warranties of uninterrupted access, error-free operation, or suitability for a particular purpose.

We may modify, suspend, or discontinue website features when reasonably necessary for operational, security, or business reasons. Such changes do not eliminate our obligations concerning existing bookings.

These website disclaimers do not eliminate our obligation to provide purchased services as agreed or any rights that cannot lawfully be excluded.

22. Liability and Participation Risks

Participation risks and the release of certain claims are addressed in our Waiver & Release and any applicable activity-specific agreement. These Terms do not independently expand those releases.

To the extent permitted by law, the Company is not liable for indirect, consequential, special, or incidental losses arising from use of the Sites or a booking, including lost profits or business opportunities.

No provision of these Terms excludes or limits liability for gross negligence, willful or wanton misconduct, or any liability or remedy that cannot lawfully be excluded or limited.

23. Responsibility for Website Misuse and Unauthorized Submissions

To the extent permitted by law, you agree to indemnify and hold harmless the Company and its owners, members, managers, officers, employees, contractors, and agents from third-party claims, damages, and reasonable expenses, including reasonable attorneys’ fees, to the extent caused by:

• Your unlawful or fraudulent use of the Sites.
• Content you submit that infringes another person’s intellectual-property, privacy, or other legal rights.
• Your unauthorized disclosure of another person’s confidential or personal information.
• Your intentional interference with the security or operation of the Sites.

This obligation does not arise merely because you submit an honest review, make a good-faith complaint, or exercise a legally protected right.

It does not apply to the extent a claim results from the Company’s own negligence, gross negligence, willful or wanton misconduct, unauthorized use of your submission, or other conduct for which responsibility cannot lawfully be shifted to you.

The Company will give you reasonably prompt notice of a claim for which it seeks indemnification and a reasonable opportunity to participate in its resolution. No settlement may impose an admission, nonmonetary obligation, or liability on you without your written consent.

Responsibility for harm arising from participation in Activities is addressed separately in our Waiver & Release.

24. Governing Law and Disputes

These Terms are governed by Georgia law, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Unless a separately executed agreement provides otherwise, disputes arising from these Terms or your booking will be brought in a state court in Fulton County, Georgia, or a federal court with jurisdiction in Atlanta, Georgia, subject to applicable jurisdictional requirements and nonwaivable rights.

25. Relationship Between Agreements

These Terms govern website use and general booking matters. Booking-specific conditions disclosed and accepted before purchase govern the subjects they expressly address.

A separately executed private-event or other agreement controls any conflicting provision for that booking. Our Waiver & Release governs the participation risks and releases addressed in that document, subject to any applicable activity-specific agreement.

Our Privacy Policy explains personal-information practices and does not replace booking terms or participant acceptance requirements.

26. Changes to These Terms

We may update these Terms by posting a revised version with a new “Last updated” date.

The version accepted when you booked generally governs that booking. Posting revised Terms does not retroactively alter an existing booking or previously accepted agreement without any additional acceptance required by law.

27. Assignment and Business Transfers

We may transfer these Terms and our related rights and obligations as part of a merger, reorganization, sale of the business, or transfer of the business operations to which your booking relates, provided the successor assumes the applicable obligations and the transfer does not reduce your existing contractual rights.

Any transfer of personal information remains subject to applicable law and the Privacy Policy.

You may not assign your obligations under these Terms without our written consent. Ticket transfers and participant substitutions, where permitted, are governed by the applicable booking policy.

28. Severability, No Waiver, and Survival

If a provision is held invalid or unenforceable, the remaining provisions will remain effective to the extent permitted by law.

A failure to enforce a provision on one occasion does not waive the right to enforce it later. No provision is intended to waive a right that cannot lawfully be waived.

Provisions that by their nature should continue after an Activity ends or access to the Sites terminates will survive, including applicable payment obligations, intellectual-property protections, licenses for authorized uses of submitted content, liability limitations, indemnification obligations, and dispute provisions.

Survival does not expand a provision’s scope or override an applicable opt-out, withdrawal right, expiration, or legal limitation.

29. Contact Us

Unexpected Tours and Training LLC

Doing business as Unexpected Atlanta

121 Luckie Street NW, Atlanta, GA 30303

Phone or text: 470-223-2203

Email: info@unexpectedatlanta.com